Give your community a
text line that actually answers.
Residents text your number and get warm, by-name answers pulled straight from your own governing documents — 24/7. Report maintenance with a photo, RSVP to events, flag a safety concern. No app, no login, no guessing.
Try a scenario
A warm welcome, then real answers
Residents are greeted like they belong, then get instant answers cited straight from your governing documents — 24/7, no office calls.
Everything your residents need
One text line. A whole concierge team behind it.
Answers from your own documents
Grounded in your CCRs, bylaws, rules and FAQs — every answer is cited (“per CCRs, §4.2”). It never invents a rule, fee or date.
Report it with a photo
A resident texts a photo of a broken gate or overflowing dumpster; the concierge logs a maintenance request and notifies your team in seconds.
Security & safety reporting
Residents flag a suspicious vehicle, a trespasser or a safety hazard — optionally watched live by Redline's monitoring team. Emergencies are always sent to 911.
Personal, by name
Recognized by phone and greeted by name from your roster — and it re-maps mid-chat when a spouse or family member texts from the same household.
Community-wide alerts
Push a safety or operations alert — “gate down, use the east entrance” — to every opted-in resident's phone in seconds, right in their texts.
One dashboard, every community
Each HOA stays fully isolated — its own number, documents, roster and conversations — with full logs, sources and escalation analytics.
How it works
Residents just text. You stay in control.
- 1They text your numberRecognized by phone and greeted by name — or gently verified with unit + last name and a one-time code.
- 2They ask anythingThe concierge answers only from your community's documents, with citations. If it's genuinely unsure, it says so rather than guessing.
- 3They take actionReport maintenance or a safety concern with a photo, RSVP to events — logged instantly with a notification to your team.
- 4You oversee it allEvery conversation, source and escalation lives in your dashboard, isolated per community.
Fits your stack
Works with the portal your community already runs.
Keep TownSq — or whichever management platform you use — as your system of record. Ask Redline is the resident-facing front door: it answers, captures intake, and routes requests to the right place instead of replacing what already works.
Don't see your platform? If it has an API, we can likely connect it — tell us what you use.
Built for boards, not just bots
Consistent, defensible answers — that protect your community.
Every resident gets the same accurate answer, straight from your governing documents — no off-the-cuff replies, no bad advice, no liability surprises. That's what makes text safe for an HOA.
What's included, and what you can add
The concierge is included. Add live people when you want them.
Every plan — Small, Mid and Large — comes with the automated concierge. Turn on our live modules as add-ons, each with the coverage hours you choose.
Your 24/7 AI text line — grounded answers from your documents, maintenance & RSVP intake with photos, community alerts, and emergencies always routed to 911. Comes standard with Small, Mid & Large.
Optional add-on modules
Layer live people onto any plan — priced per community, on your coverage hours.
When a resident needs a real person, our Community Concierge Team — live reps, not bots — steps into the same text thread on the hours you choose.
- Real community reps, live in the text
- Handles complex or sensitive requests
- The AI pauses while a rep is handling it
- Staffed around the clock or by shift
A resident texts a concern and a Redline remote security guard pulls up the live camera in that area — checking the lot, watching a suspicious visitor, monitoring an entry — and responds in real time.
- Remote guard checks the camera on request
- Watches & follows activity live
- On-call dispatch & escalation
- Emergencies always routed to 911
Add-on modules are configured per community with the coverage hours you choose — tell us what you need.
Premium add-ons · live people, on your hours
Add real people to the text line.
Both add-ons are configured per community, on the coverage hours you choose. Turn on one or both.
Residents get answers immediately from a real person on your Community Concierge Team — and can open real tickets and work orders — right in the same text thread. Live reps step in during your coverage hours, and the AI pauses while a rep is handling it, then hands back.
- Immediate live answers in-thread
- Open real tickets & work orders
- AI pauses on takeover, resumes after
- 24/7 or on your shifts
Real-time, live security for communities that have — or want — a monitoring plan. A resident can text and have a Redline remote security guard pull up the camera in that area — check the parking lot, watch a suspicious person, or monitor someone entering — then respond, dispatch, or escalate in real time.
- Remote guard checks the camera on request
- Watches & monitors activity live
- On-call dispatch & safety alerts
- Emergencies always routed to 911
Works with your existing Redline monitoring plan — or we can provide one. Backed by Redline's live video-monitoring operation ↗.
Priced monthly, per community. Coverage hours, live support and monitoring are all opt-in.
Simple pricing
Priced per community, not per headache.
Every plan includes the automated concierge. Add the live modules whenever you're ready.
- AI concierge included
- Dedicated number
- Document knowledge base
- Roster & households
- Maintenance & RSVP intake
- Everything in Small
- Escalation queue & analytics
- Business-hours routing
- Priority support
- Everything in Mid
- Multiple communities
- Advanced agent tuning
- Portal integration add-on (TownSq, Vantaca, AppFolio)
Add-on modules
Switch on more as your community grows.
Every plan starts with the concierge. Layer on optional modules — priced per community — whenever you're ready.
Real community reps step into resident text threads on the hours you choose — the AI pauses while a rep is handling it, then hands back.
Residents can text and have a Redline remote guard check a camera on demand — watch the parking lot, monitor a visitor, or verify an entry — with live response, on-call dispatch, safety alerts, and 911 routing.
We add capabilities over time. Tell us what your community needs and we'll build toward it.
Request a module →Questions, answered
Everything about Ask Redline
How the concierge works, what residents can do, what's automated versus handled by a real person, and how setup, privacy and pricing work. Still curious? Ask us directly.
The basics
Ask Redline is a text-message concierge for HOAs and managed communities, built by Redline Monitoring Services. Residents text one dedicated number and get instant, accurate answers pulled from their own community's documents — plus help with maintenance requests, event RSVPs, dues questions and reaching a real person when they need one. It's three layers in one: an always-on AI concierge that answers automatically; an optional Community Concierge Team, where real people can step into a text conversation whenever a resident needs a human; and optional 24/7 Security Monitoring, where live operators can pull up cameras, assess a situation, and dispatch or escalate in real time. You choose which layers each community gets.
How the AI concierge works
Live support & security
Setup, data & integrations
Privacy, compliance & safety
Plans & pricing
Didn't find your answer?
Tell us about your community and we'll show you exactly how Ask Redline would work for your residents.
Book a demoLet's talk
Book a demo for your community.
We'll set up your dedicated line, load your documents, and have your concierge answering residents by name — usually within a week.
"Premier video security monitoring for premium communities — now with a concierge that never sleeps."